The warranty period of items is defined by the manufacturer but is never shorter than one year. All items in MP-molds.com (MP Kalupi d.o.o.) online shop have a valid guarantee of their manufacturer. The warranty period starts with the date of purchase and can be carried out only with a copy of the original invoice and the warranty ticket. It is usually faster to get an item serviced or exchanged at an authorized service shop; we do however offer customer support to every customer with all formal matters regarding warranty. All manufacturer warranty terms must be met when claiming repair or exchange.
For warranty claim help please contact us at this address: sales@MP-molds.com. The e-mail must state the following information: item (serial number if it has one), description of the defect, date of purchase in the MP-molds.com (MP Kalupi d.o.o.) online shop, invoice number and address. We will try and help as much as we can in order to help you get a warranty claim.